Effective Date: 23-11-2025

Welcome to Furbowl (“we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your use of our website https://furbowl.in/ and any purchase of products offered through it.
By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Use of the Website

By using our website, you confirm that:

• You are at least 18 years old
• You agree to provide accurate information when registering or placing an order
• You will not misuse the website for unlawful or unauthorised purposes

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Services

• All products listed on the website are subject to availability.
• We make every effort to display accurate product descriptions, images, and pricing, but we do not guarantee completeness or error-free content.
• We reserve the right to modify or discontinue products without prior notice.

3. Pricing & Payment

• All prices are listed in INR (₹) and include applicable taxes unless stated otherwise.
• Prices may change at any time without notice.
• Payments must be made through approved payment gateways available on the website.
• We do not store any payment/card information—transactions are securely processed by third-party providers.

4. Orders & Acceptance

When you place an order:

• You will receive an order confirmation via email or SMS
• Acceptance of your order is subject to product availability and payment verification
• We may cancel or refuse an order if:
  • The product is unavailable
  • Payment is incomplete
  • Fraud or misuse is suspected
  • Incorrect pricing or listing errors occur

If an order is cancelled, a full refund will be provided where applicable.

5. Shipping & Delivery

• Delivery timelines are estimates and may vary based on location, courier delays, or unforeseen circumstances.
• You are responsible for providing a correct and complete address.
• Once shipped, tracking details will be shared whenever available.
• Risk of loss or damage passes to the customer upon delivery.

For detailed information, please see our Shipping Policy.

6. Returns, Refunds & Cancellations

• Returns and refunds are subject to Furbowl’s Return & Refund Policy.
• Certain products (e.g., food, treats, hygiene items) may not be eligible for return due to safety reasons.
• Refunds, if approved, will be processed through the original payment method.

7. User Accounts

When you create an account:

• You are responsible for maintaining confidentiality of your login details
• You agree to notify us of any unauthorized access to your account
• We reserve the right to suspend or terminate accounts that violate these Terms

8. Intellectual Property

• All logos, branding, images, text, and content on furbowl.in are the exclusive property of Furbowl.
• You may not reproduce, distribute, or use any content without written permission.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for:

• The content
• The availability
• The practices of those websites

Use of third-party links is at your own risk.

10. Limitation of Liability

To the fullest extent permitted by law:

• Furbowl is not liable for any indirect, incidental, or consequential damages arising from website use
• We do not guarantee uninterrupted or error-free service
• Product usage and results may vary for each pet

Your use of the website and products is at your own discretion and risk.

11. Indemnification

You agree to indemnify and hold Furbowl, its team, and partners harmless from any claims, damages, losses, or expenses resulting from:

• Your violation of these Terms
• Misuse of the website
• Infringement of rights of others

12. Changes to Terms

We may update or modify these Terms at any time. Updates will be posted on this page with an updated “Effective Date.”
Continued use of the site signifies your acceptance of the revised Terms.

13. Governing Law

These Terms & Conditions are governed by the laws of India.
Any disputes shall be subject to the jurisdiction of courts in Mumbai, Maharashtra.

14. Contact Information

For questions about these Terms, contact us at:

Furbowl
📍 Shop Number 8, Dubash Building, Byculla Station Road, Byculla West, Jacob Circle, Mumbai, Maharashtra 400011
📞 Mobile: 8433537270
📧 Email: care.furbowl@gmail.com
🌐 Website: https://furbowl.in/