Last Updated: 23-11-2025
At Furbowl, we aim to provide a smooth and worry-free shopping experience for every pet parent. This policy outlines our guidelines for order cancellation, returns, and refunds.
1. Order Cancellation Policy
- Orders can be cancelled within 24 hours of placing the order.
- To request a cancellation, contact us immediately via:
- Email: care.furbowl@gmail.com
- Mobile: 8433537270
- Once your order has been processed or shipped, it cannot be cancelled.
If your cancellation request is approved within the eligible time, a refund will be initiated to your original payment method.
2. Return Policy
We accept returns only under the following conditions:
A. Damaged Product
If your product arrives damaged, defective, or leaking (in case of liquids), you may request a return.
B. Incorrect Product Received
If you receive the wrong product or a different variant than ordered.
C. Product Eligibility
Return requests must be made within 48 hours of delivery and must include:
- Clear photos/videos of the damaged or incorrect product
- Original packaging and labels intact
Note:
For hygiene and safety reasons, certain items such as food, treats, grooming items, and opened consumables cannot be returned, unless damaged upon arrival.
3. Return Process
To request a return:
- Email us at care.furbowl@gmail.com or WhatsApp/call 8433537270.
- Upload photos/videos of the issue.
- Our support team will review and approve the request if eligible.
- A pickup will be scheduled (wherever serviceable).
Products must be returned in unused condition with original packaging.
4. Refund Policy
- Once the return is approved, your refund will be initiated.
- Refunds will be processed to the original payment method.
- Refund time: 5–7 business days, depending on your bank/payment provider.
- In cases where cancellation is done within 24 hours, the same refund timeline applies.
Shipping charges, if any, may not be refundable unless the return is due to a damaged or incorrect product from our end.
5. Non-Returnable / Non-Refundable Items
For safety and hygiene reasons, the following items cannot be returned unless damaged during delivery:
- Pet food
- Treats
- Supplements
- Grooming & hygiene products
- Consumable items
- Personalised or custom items
6. Exchange Policy
Exchanges are only allowed if:
- The item received is damaged
- The wrong item was sent
In such cases, we will send a replacement at no additional cost.
7. Contact Us for Support
If you have questions regarding cancellations, returns, or refunds, please reach out to us:
Furbowl
📍 Shop Number 8, Dubash Building, Byculla Station Road, Byculla West, Jacob Circle, Mumbai, Maharashtra 400011
📞 Mobile: 8433537270
📧 Customer Care: care.furbowl@gmail.com
🌐 Website: https://furbowl.in/
